Exchange/Return Policy

RETURN POLICY

At American Highlander, we guarantee all of our products completely. Although we do not give cash refunds, we do offer a full guarantee on any craftsmanship issues and a partial guarantee on sizing issues*. We will either repair or replace your kilt or other item at our sole discretion. However, we reserve the right to charge a repair fee for damaged items or an alteration fee for sizing issue (minimum $10) and shipping fees both ways. if we determine that the issue is beyond normal wear and tear, beyond proper sizing or care issues, or beyond manufacturer's defect.

THE EXCHANGE PROCESS

1. Before requesting an exchange or repair, please call us at (732) 279-6530 or email info@americanhighlander.com and we can answer any or all questions regarding your purchased item to start the exchange process.

2. If an exchange is approved, we will issue a Return Merchandise Authorization (RMA) number. Please pack up your item and ship it to us with the RMA number. Don’t forget to write the RMA NUMBER on the outside of the box. DO NOT RETURN ANY ITEM WITHOUT FIRST OBTAINING AN RMA NUMBER.

3. Once we have received your kilt or other purchased item, we can complete your RMA with the appropriate actions. If we have any questions or need any further information, we will contact you.

EXCHANGES

We accept exchanges of new, unworn and unwashed items, with the tags still attached within 30 days of purchase. Exchanges made after 30 days are at the sole discretion of American Highlander and may be subject to a $15 restocking fee. Customer is responsible for shipping charges to and from American Highlander’s facilities in New Jersey.

WHY DO WE SOMETIMES CHARGE RESTOCKING FEES?

It costs us time and money to handle your return, re-tag the item, check for sizing and proper tartan and enter the items back into our inventory system. Our fees are to cover those costs.

NON WARRANTEED CLOTHING/KILT REPAIRS

If your American Highlander product is in need of repair after the 30-day period is over, we are here for you! Our talented seamstresses and tailors can give your item the T.L.C. it deserves. The customer is responsible to pay for shipping back to our shop. There is a minimum repair fee of $10 which may be waived at the sole discretion of American Highlander management. Please also remember to follow the American Highlander Exchange Process outlined above.

ALTERATIONS

Sometimes as we get older, Kilts tend to not fit us as well as they did. American Highlander offers expert kilt alteration services on all kilts, even ones not purchased from us. We can't perform miracles, or add fabric to your kilt, but our experienced seamstresses/tailors can do the following: increase the waist size of your kilt by adding longer closing straps and/or moving buckles; replace worn or broken buckles or straps; repair belt loops; fix hems; sew down pleats; tighten aprons. If by some bizarre cosmic intervention, someone who wears a kilt actually loses weight, we can take it in.